Effective Date: 28/3/2025
At caGrand, operated by I Care Grand Sdn Bhd, we strive to ensure that both senior living facilities and customers enjoy a reliable and secure platform experience. Please read our refund policy carefully before making any bookings on https://www.cagrand.com.
All payments made through the caGrand platform are non-refundable. This applies to:
Once a payment is processed, it is considered final, and no refund will be issued for any reason, including:
Each senior living facility listed on the platform is solely responsible for:
Customers are encouraged to review the facility’s details, service descriptions, and terms before making a booking.
In the rare event of:
Please contact us at care@cagrand.com within 7 days of the transaction. Our team will review the case and may offer a resolution at our sole discretion. However, we make no guarantees for refund approvals.
caGrand acts only as a platform provider and is not responsible for refunds or compensation claims between customers and facilities. Any disputes should be resolved directly with the respective facility.
If assistance is needed, our team may help mediate, but caGrand is not obligated to provide refunds or guarantee outcomes.
If you have any questions about this Refund Policy or need to report a payment issue, contact us at:
Email: care@cagrand.com
Business Address: VSQ2, Petaling Jaya, Selangor, Malaysia
Website: https://www.cagrand.com
